Policies, Terms & Conditions
Terms of Service
Refurb PC City is committed to delivering excellent pre- and post-sales service.
This section outlines the warranties, responsibilities, and operational policies that govern all transactions and support services.
After-Sales Support & Warranties
12-Month Carry-In Warranty
All desktops, laptops, AIOs, and servers are covered by a
12-month carry-in warranty unless otherwise stated. This includes:
-Full hardware and software support during the warranty period.
-Courier costs are excluded, customers are responsible for bringing products back to us.
-Support applies only to the original system configuration.
Warranty will be void if:
-The device has been physically altered or tampered with.
-Internal components such as RAM or hard drives have been changed without approval.
-The OS has been changed, removed, downgraded, or upgraded to an unsupported version.
-The device is physically or intentionally damaged.
Only the original OS is supported.
Third-party software or modifications are excluded.
6-Month Battery Warranty Covers batteries against:
-Swelling cells
-Inability to hold charge
-Sudden failure
Not Covered:
-Physical battery damage (punctures, cracked casings not caused by swelling)
Replacements may not match OEM specs but will meet acceptable standards.
Customer Responsibilities It is the customer’s responsibility to:
-Ensure compatibility with third-party software/hardware.
-Maintain the device in its original state to retain warranty.
Software Licensing All Windows operating systems and software are licensed and activated.
A valid key is provided where applicable.
Product Condition Grading
-Grade A: Excellent condition
-Grade B: Minor marks
-Grade C: Noticeable wear, fully functional
Store Collection Terms Collections available Mon–Fri, 8:00–17:00.
Orders must be confirmed ready.
Bring ID and order confirmation.
Component Authenticity Replacements may include refurbished or
third-party components matching OEM specifications.
Trade-In Policy We do not currently accept trade-ins or used items for resale or refurbishment
Refund Policy
7-Day Money-Back Guarantee
You may return your product for a full refund or replacement of similar specification if:
-Returned within 7 days from delivery/collection
-Device is in original, undamaged condition
-Accompanied by invoice/order number
Contact us: [email protected] or
call 010 054 7970 to initiate the return.
Returns Policy to be eligible:
-Return must be at your expense
-Device must be in original sold condition
-Provide original proof of purchase
Returns with damage or alterations will be rejected.
Shipping Policy
Shipping & Delivery
-Customers are responsible for courier fees on returns and warranty services.
-Delivery costs are quoted at checkout.
-Deliveries within South Africa take 2–5 business days depending on location and number of order.
Store Collection
Pickup available Mon–Fri, 08:00–17:00 at our Centurion store.
Order must be confirmed ready.
Bring ID and confirmation.
Privacy Policy
Privacy Policy
Effective Date: April 24, 2025
Refurb PC City respects your privacy and protects your personal data. This policy outlines how we collect, use, and protect your information.
What We Collect
Personal details (name, email, phone, address)
Login information
Order and billing history
IP address and browser data
Communications via SMS, phone, or email
Use of Your Information
Order fulfillment and customer support
SMS notifications (only with consent)
Legal and policy compliance
SMS Messaging Policy
Message Types
By providing your phone number to Refurb PC City, you consent to receive SMS text messages from (954) 903-1420 regarding:
Order confirmations and receipts
Delivery and service updates
Account alerts and notifications
Customer support responses
(No marketing or promotional SMS will be sent.)
Message Frequency
By opting in, you agree to receive SMS notifications related to your purchases and account. Message frequency varies. Message & data rates may apply.
Opt-Out Instructions
Reply STOP or CANCEL to unsubscribe. You will receive a confirmation message, and no further SMS messages will be sent.
Help Instructions
Reply HELP for assistance, or contact us:
📧 [email protected]
📞 (954) 903-1420
Data Privacy for SMS
We do not share your personal or mobile information with third parties for marketing or promotional purposes, even with your consent.
Mobile opt-in and consent are never shared with anyone for any purpose.
Mobile opt-in data is excluded from any other data sharing described in this policy.
Third-Party Sharing
We do not sell or rent your data. Information may be shared only with:
Service providers (e.g., couriers, payment gateways)
Legal authorities if required
Data Protection
We use:
Secure servers
Firewalls and encryption
Authorized access controls
Your Rights
You may:
Access or correct your data
Request deletion (unless legally required to retain it)
Opt out of communications
Cookies & Tracking
Our website uses cookies to:
Improve your browsing experience
Analyze site usage
Offer personalized content
You may manage cookies via your browser settings.
Contact Us
If you have any questions or concerns about this policy or your data, please contact us:
📧 [email protected]
📞 (954) 903-1420
For more information, please visit the Privacy Policy and Terms & Conditions.
International Transfers
Data may be processed in South Africa and the United States.
We ensure that appropriate safeguards are in place to protect your information.
Company details
PHYSICAL ADDRESS:
Shop 14
Eco Boulevard Shopping Centre
Witch-Hazel Ave
Eco-Park Estate
Centurion
0157
CONTACT DETAILS:
Call Us: 010 054 7970
Chat on WhatsApp: 077 602 3009
Email: [email protected]
OPERATING HOURS:
Mon- Fri | 08:00 – 17:00
Public Holidays | Closed
POPIA Compliance
Refurb PC City complies with the Protection of Personal Information Act (POPIA) to ensure your personal
data is collected, stored, and used with the highest level of integrity, security, and transparency.
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